Terrarium Pick Up Tool

Christmas Delivery Schedule

To allow your order enough time to reach you before Christmas, our cut-off times are as follows:

• Paper gift vouchers and items via Royal Mail - Thursday 19th December
• National delivery orders - Thursday 19th December. Any orders made after 14:00 on this date will be held until deliveries resume, starting Thursday 2nd January

We wish all our customers a Very Merry Christmas and a Happy New Year

The majority of our national delivery options fall under the categories below. Certain oversized or age restricted items carry an additional delivery charge, however this will be clearly displayed in your basket before checkout.

Tracked Delivery (Express) - £6.99

Zone 1 - England, Wales & Scotland (excluding Highlands & Islands)

• Orders are dispatched within two working days
• Parcels are sent via DX or Parcelforce on a next day service, requiring a signature on delivery or safe place instructions
• Fully tracked from door to door with text or email notifications along the way to keep you informed
• 2 hour time slot notification
• Dispatch days Monday - Thursday (excluding Bank Holidays)
• Delivery days Tuesday - Friday

Tracked Delivery (2-4 Days) - £14.99

Zone 2 – Highlands & Islands of Scotland

• Parcels are sent via a tracked 48 service, requiring a signature on delivery or safe place instructions
• Tracking code provided on dispatch. Email or SMS notification on day of delivery
• Orders dispatched within two working days
• Please expect 2-4 days for delivery
• List of applicable postcodes

Tracked Delivery (3-4 Days) - £14.99

Zone 3 – Isle of Man, Isle of Wight & Isles of Scilly

• Parcels are sent via a tracked 48 service, requiring a signature on delivery or safe place instructions
• Tracking code provided on dispatch. Email or SMS notification on day of delivery
• Orders dispatched within two working days
• Please expect 3-4 days for delivery

Parcel Tracking

Your order will be sent using a fully tracked service, providing us with some information on the parcel's status, location and route. It also allows us to provide you with the same information. Once your order has been dispatched you will receive an email (please check spam/junk email folders) with a tracking code and instructions on how this information can be retrieved.